Job Description
Job responsibilities:
Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed
Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using Accenture methodology
Develop and maintain quality audit processes/procedures
Acts as point of contact for updates on knowledge and procedures
Retain skills in functional area of expertise through frequent on the role experiences and ongoing education, training and certification
Ensure high quality work products and processes,
Fact based findings followed and provide coaching to operations
Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices
Job Qualifications:
Having experience as Quality auditor/Trainer 1-3 years in the sales SMB industry or
1 2 years experience in Operations (TL/SME) with excellence quality metrics
Ability to collaborate with other stakeholders such Operation, Training, Policy or Client
Excellent oral and written communication skills.
Passion for learning and creative problem-solving.
Good knowledge of Training strategy and facilitation
Good knowledge of language of the countries supported is an advantage
Having experience or certification on quality framework either one (COPC/Lean/Six Sigma/Agile)
