The Sales Operations Coordinator provides operational and administrative support to the sales team to ensure efficient execution of the sales process. The role is responsible for quotation preparation, order coordination, customer follow-up, reporting, and administrative activities that enable the sales organization to focus on customer engagement and revenue growth.
Key Responsibilities
Sales Support
- Support sellers in preparing quotations, proposals, and sales documentation.
- Ensure quotations are submitted accurately and within agreed timelines.
- Maintain sales records and opportunity information in relevant systems.
- Assist in coordinating sales activities and internal approvals.
Order Management & Follow-Up
- Track customer orders from quotation through fulfilment.
- Follow up with distributors, partners, and internal stakeholders on order status.
- Coordinate with operations, finance, and supply chain teams to resolve order-related issues.
- Ensure timely processing of customer requests and documentation.
Reporting & Administration
- Maintain accurate sales reports, trackers, and dashboards.
- Support weekly, monthly, and quarterly business reviews.
- Manage documentation, records, and operational processes.
- Assist with meeting coordination, scheduling, and other administrative tasks.
Process Improvement
- Identify opportunities to improve sales processes and operational efficiency.
- Support implementation of new tools, automation, and best practices.
Qualifications
- Bachelor's degree or equivalent experience.
- 1–3 years of experience in sales support, sales operations, customer service, or business administration.
- Strong organizational and time management skills.
- Proficiency in Microsoft Excel, PowerPoint, and CRM systems.
- Excellent communication and stakeholder management skills.
- Detail-oriented with strong follow-through and execution capabilities.
