Sales Operations Coordinator

About Us

The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.

Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 15,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.

The Sales Operation Coordinator team plays a critical role in reducing sales process friction and influencing customer experience on ShopBack by ensuring availability of accurate deals. As a Sales Operation Coordinator, you will transform deals that Sales team secured from merchants into actual running campaigns that ShopBack users enjoy. You have the opportunity to work with data, process improvement plans, improve your communication skills, stakeholder management skills and so much more.

Responsibilities

• Input to ShopBack internal systems (Salesforce and Needle) deals info from the Sales team, including but not limited to upsizes, promotions, ad sales, etc.
• Coordinate with internal (Sales and Marketing) and external stakeholders (networks, merchants) to ensure correctness of the deals info
• Ensure all Terms and Conditions are correctly phrased and properly displayed
• Catch operational errors and solve them in a timely manner
• Collaborate with stakeholders to identify and fix the root cause for the issues
• Support Sales team in maintaining relationships with Merchants, by providing proof of exposure etc.
• Propose and spearhead ideas/initiatives to improve current processes
• Support local/regional projects

Requirements

• Bachelor Degree or fresh graduate (experience in the e-commerce industry is a plus).
• Strong skills and proficiency of Microsoft and Google Suites (Word, Excel, Power Point)
• Good communication skills in English
• Strong analytical and problem-solving skills with a natural aptitude to communicate clear solutions to complex problems
• Meticulous attention to detail
• Driven and has strong ownership on process improvements.
• Strong entrepreneurial spirit and eager to join the eCommerce industry
• Positive working attitude and eager to learn
• Must be able to multitask under pressure while maintaining a high level of accuracy