Position Overview
As a member of the Sales Support team, you will provide business and operational support to both the sales team and customers by addressing inquiries related to cross-border payments, while continuously optimizing sales processes.
Key Responsibilities
- Provide timely and accurate consultation and support to the sales team and customers on cross-border payment solutions, handling complex inquiries related to products, pricing, compliance, and technical matters.
- Support the sales process by assisting with customer needs analysis, preparing customized solutions, creating business documentation, and coordinating contract execution.
- Identify pain points within the sales process and collaborate with Product, Engineering, Risk, and Finance teams to optimize internal workflows and improve operational efficiency.
- Build and maintain the sales knowledge base and FAQs, ensuring content remains up to date while supporting sales training to enhance the team's overall product knowledge and professionalism.
- Use English as the primary working language for cross-functional communication, preparing proposals for international clients, and handling related documentation.
Requirements
- Bachelor's degree or above.
- Fluent spoken and written English, with the ability to use English as the primary working language. Candidates with multinational company or overseas education backgrounds are preferred.
- Fluency in Mandarin is an advantage, as the role involves close collaboration with counterparts in China.
- Prior experience in telesales, direct sales, customer service, customer success, customer operations, or sales operations within the third-party payments or cross-border payments industry is highly preferred.
- Strong communication, presentation, and cross-functional collaboration skills.
- Clear and structured thinking, with the ability to consolidate scattered customer inquiries into structured documentation and knowledge base content.
