Sales support executive

Job Responsibilities

As a Sales Support Executive, you will be responsible for supporting the sales team in daily operations, with a strong focus on order management and coordination with customers and suppliers.

Your main responsibilities are as follows:

Order Management (Main Responsibility)

Receive and process purchase orders (PO) in the system

Place orders with suppliers

Monitor and follow up on delivery schedules

Manage shipment schedules

Prepare invoices and delivery documents

Customer Support

Respond to inquiries regarding stock availability and delivery timelines

Support quotation preparation

Handle initial customer complaints (e.g., delivery delays, quantity discrepancies)

Coordination with Suppliers and Singapore Office

Liaise with suppliers (mainly Japanese companies) and regional offices

Check inventory and coordinate delivery schedules, including semiconductor and HDD supply coordination

Confirm product and technical information

Billing and Payment Support

Issue invoices

Follow up on payments

Support monthly closing activities

Data and Inventory Management

Maintain inventory records

Update sales and order data

Prepare monthly reports

Logistics and Import/Export Support (in coordination with Singapore office)

Coordinate with freight forwarders

Manage shipment and delivery schedules

Check import/export documentation (e.g., BL, DO, etc.)

Ensure compliance with Incoterms

Other Duties

Any other tasks assigned by the reporting manager

MUST TO HAVE

-At least 3 years of experience in sales support handling relevant products in a trading company or manufacturing company.