Sales Support (High Net Worth Team)

Who Are We

dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.

We are also recognised as one of Singapore's Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.

As a Business Development Manager, you will play a key role in acquiring dtcpay's growing client base, particularly institutional clients through consistent, high-quality communication across digital channels.

The Assistant Relationship Manager supports individual/corporate revenue growth at dtcpay by managing day-to-day relationships with regulated, high-value individual/corporate clients, ensuring smooth onboarding, usage expansion, and long-term retention across cryptofiat payment and settlement solutions.

This role is a sales support / client operations role, not a business development position. It does not involve sales targets or hunting, but focuses on KYC support, periodic reviews, and responding to client's queries

Work Arrangement: Fully On-site

Office Location: Menara Bangkok Bank, Kuala Lumpur

What You'll Do:

1. Client Servicing & Support

Serve as primary day-to-day contact for assigned individual/corporate clients Handle day-to-day client requests, maintain client records & CRM updates Coordinate account setup, onboarding, documentation Respond to client queries on products, transactions, and processes Maintain strong client engagement post-onboarding to drive activation and volume growth

2. Onboarding & Compliance Coordination

KYC/KYB documentationTransaction flow understandingCompliance clarificationsAct as the bridge between clients and internal teams (Compliance, Risk and Operations)Ensure onboarding timelines are met without compromising regulatory standards

3. Transaction & Operational Support

Support trades, payments, settlements Coordinate with Ops, Treasury, Product Monitor transaction status and flag issues

4. Internal Collaboration & Reporting

Maintain accurate CRM records (pipeline, client activity, revenue)Prepare client summaries, reports, and internal updatesWork closely with:-Treasury (liquidity & settlement considerations)-Ops (transaction issues, cut-off times)-Compliance (ongoing monitoring)

What are we looking for:

-Language fluent proficiency in English and Chinese (Mandarin) as you will need to deal with Chinese customers.

-25 years in B2B/B2C fintech, payments, or banking environments.

-Direct exposure to one or more of: Payment service providers / Crypto exchanges, brokers, or OTC desks / Corporate treasury teams

-Strong attention to detail in onboarding processes, KYC/KYB/AML checks, and client documentation

-Ability to attend to client inquiries and respond accurately and promptly

-Experience working in compliance-heavy or regulated environments (e.g., MAS) is a plus point

-Organizational skills to track and follow up on pending tasks, approvals, or documents

-Clear communication skills for client interactions