We are seeking a Salesforce Application Support Engineer to support and maintain our CRM ecosystem.
This role focuses on providing functional support across Salesforce, DocuSign, and Jira, ensuring smooth system operations and a positive user experience. You will work closely with business users to resolve issues, manage access and support day-to-day platform usage.
Responsibilities
- Provide application support for Salesforce, including access requests, troubleshooting and basic configuration updates
- Support DocuSign CLM and Jira, handling user queries, workflows and system-related issues
- Act as the first point of contact for users, assisting with navigation, reporting and general system usage
- Investigate issues, perform root cause analysis and escalate complex cases where required
- Monitor system health dashboards and proactively identify potential issues
- Maintain and update support documentation and knowledge base articles
- Participate in release validation and smoke testing to ensure system stability
Requirements
- Experience in Salesforce or application support roles
- Basic understanding of Salesforce security model (profiles, roles, permissions) and configuration
- Hands-on experience with ticketing tools (e.g., Jira, ServiceNow)
- Strong problem-solving and troubleshooting capabilities
- Clear communication skills with a customer-focused mindset
- Ability to work in a structured support environment, including shift rotation if required
Nice to have
- Exposure to Salesforce CPQ or Mixpanel
- Experience supporting multiple enterprise applications, such as CRM and workflow tools
