Salesforce Business Analyst

Job Title Senior Business Analyst

Key Responsibilities &

Accountabilities 1. Lead the elicitation, analysis, documentation, and

validation of business requirements, ensuring the timely

delivery of high-quality Business Requirements

Documents (BRDs).

2. Collaborate with clients and internal stakeholders to

ensure business requirements are aligned with project

objectives, business proposals, and organizational goals.

3. Lead requirement gathering workshops, stakeholder

interviews, business process reviews, and solution design

sessions using Agile or Waterfall methodologies.

4. Perform business process analysis, including current

(As-Is) and future (To-Be) state assessments, Fit/Gap

analysis, and process improvement recommendations.

5. Provide strategic recommendations by aligning Salesforce

capabilities with client business needs and industry best

practices.

6. Work closely with Solution Architects, Technical

Consultants, Developers, and Project Managers to translate

business requirements into functional solutions.

7. Review and validate functional specifications, user stories,

and acceptance criteria to ensure completeness and

business value.

8. Create, prioritize, and maintain user stories, epics, and

backlog items in JIRA throughout the project lifecycle.

9. Define comprehensive test scenarios, test cases, and User

Acceptance Testing (UAT) plans, while coordinating and

supporting business users during testing.

10. Lead UAT activities, manage defect resolution with

technical teams, and obtain business sign-off prior to

deployment.

11. Coordinate release readiness activities, including training

materials, user guides, release documentation, and post

Go-Live support.

12. Facilitate end-user training sessions and change

management activities to ensure successful user adoption.

13. Develop process maps, workflow diagrams, business

models, and other documentation to support project

delivery and operational improvements.

14. Monitor project progress, identify risks, issues, and

dependencies, and proactively escalate concerns to the

Project Manager and key stakeholders.

15. Work with project teams to ensure deliverables meet

quality standards, project timelines, and client

expectations.

16. Provide guidance, mentoring, and knowledge sharing to

junior Business Analysts and project team members.

17. Continuously enhance knowledge of Salesforce products,

business analysis methodologies, and emerging

technologies through professional certifications and

learning initiatives.

18. Support pre-sales activities by participating in solution

discussions, requirement discovery sessions, and proposal

development when required.

19. Track project performance and contribute to continuous

process improvement initiatives across project delivery.

20. Build and maintain strong relationships with clients,

acting as a trusted advisor throughout project

engagements.

21. Perform any other duties and responsibilities as assigned

by Management.

Authority 1. Authorized to use an office access card.

2. Authorized to use the company's name card.

3. Authorized to access the office space

4. Authorized to use company's domain email

5. Authorized to use company's logo and letterhead.

6. Authorized to be part of interview with manager for

candidate on an interview

7. Authorized to apply for leave and claims abiding the

company's policies

8. Authorized to engage with customer stakeholders for the

assigned accounts.

9. Authorized to make suggestions on way to improve

efficiency of work within Customer Success function

Requirement (Knowledge,

Skills, Abilities, Education,

Qualification, & Years of Experience)

1. Bachelor's degree in Information Systems Management or equivalent practical experience.

2. Ability to speak and write in English & Bahasa Melayu fluently.

3. Ability to multi-task and manage multiple projects at a time while paying attention to detail

4. Proven working experience in business consulting for IT Projects

5. Excellent client-facing and internal communication skills

6. Experience in Agile Project Management method is a plus

7. 5-8 years of implementation or professional services experience at a SaaS company

8. Certification in Salesforce is a plus