About Us
The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.
Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 20,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.
As a Senior Business Process Analyst, you will be responsible for analysing and optimising business processes across all markets. You will use a wide range of business solution tools (e.g. CRM, Data Analytics, etc.) to support the scaling and growth of our organization. You will also work closely with our internal ShopBack users including Business Development, Operations, and Finance.
Responsibilities
- Document business processes by creating flowcharts, process maps, and UML diagrams.
- Understand stakeholders needs by interviewing them and analyzing data.
- Re-engineer and optimise business processes to improve efficiency and effectiveness.
- Implement new processes by collaborating with cross-functional teams.
- Support stakeholders by monitoring business metrics and providing training.
Requirements
- Bachelor's degree in Business Administration, Information Technology, or a related field
- 5+ years of experience in business process analysis or a related field
- Strong analytical, problem-solving, communication and decision-making skills.
- Patient, ability to listen and understand stakeholder concerns.
- Problem solver, ability to break down a business use case into a series of actionable steps.
- Project management skills to manage pipeline, deadlines, prioritisation and process.
- Desire to learn new technologies and tools.
- Optional: Salesforce Certification will be a bonus
