Description
We are looking for a Salesforce L2 Support Engineer to join our team in Southeast Asia. The ideal candidate will have strong technical skills in Salesforce and a passion for providing excellent support to our users. This role involves troubleshooting, configuring, and enhancing Salesforce applications to meet business needs.
Responsibilities
- Provide L2 support for Salesforce applications and troubleshoot issues reported by users.
- Collaborate with L1 support to resolve complex incidents and escalate issues as necessary.
- Conduct root cause analysis for recurring issues and recommend solutions.
- Assist in the configuration and customization of Salesforce applications based on user requirements.
- Document support processes and maintain knowledge base articles for future reference.
- Work closely with development teams to ensure proper implementation of enhancements and bug fixes.
Skills and Qualifications
- 3-10 years of experience in Salesforce support or related roles.
- Strong understanding of Salesforce platform, including Salesforce CRM features and functionalities.
- Proficiency in Salesforce administration, including user management, data management, and security settings.
- Experience with Salesforce Service Cloud and Sales Cloud is preferred.
- Knowledge of Salesforce reporting and dashboards.
- Familiarity with Salesforce development tools such as Apex, Visualforce, and Lightning is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written, to interact with users and stakeholders effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
