Salesforce Senior Business Analyst

We are seeking an experienced Salesforce Senior Business Analyst with strong Insurance domain expertise to drive digital transformation initiatives across Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud (FSC), and Insurance-related Salesforce solutions. The candidate will act as a bridge between business stakeholders and technology teams, translating business requirements into scalable Salesforce solutions that enhance customer, broker, agent, and policyholder experiences.

Malaysia

Relevant Experience*

7 Years

Mandatory skills*

1. Conduct discovery workshops, requirement gathering sessions, and stakeholder interviews.

2 Analyze current business processes and perform As-Is and To-Be assessments.

3 Elicit, document, and validate business, functional, and non-functional requirements.

4 Prepare BRDs, FRDs, use cases, process flows, and user stories with acceptance criteria.

Desired skills*

Salesforce Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Financial Services Cloud (FSC)

Reports and Dashboards

Flow Automation

Case Management

Omni-Channel

Knowledge Management

Business Analysis Skills

Requirements Elicitation

Gap Analysis

Process Mapping

User Story Creation

Agile/Scrum Methodology

UAT Management

Stakeholder Management

JIRA and Confluence