Job Title Salesforce & Siebel CRM Application Support Services
Location Bayan Lepas, Malaysia
Experience 6-10 Years
Skills Salesforce, Oracle Siebel, Microsoft CRM Dynamics, SAP
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- Education Requirements & Experience:
- Honors Degree in IT/Business Information Systems/Data Analytics
- Minimum 2 years experience supporting CRM applications such as Salesforce, Oracle Siebel, Microsoft CRM Dynamics, SAP.
- User-level experience with Microsoft tools
- Software testing experience
- Experience with Salesforce Lightning and Einstein Reports
- Excellent verbal and written communication skills and interpersonal skills
- Ability to work effectively and collaboratively with internal and external stakeholder groups.
- Ability to work independently or as part of a team in a fast-paced multi-project environment globally.
- Ability to effectively manage multiple assignments and priorities.
- Ability to develop and maintain good working relationships with business sponsors, business partners and technical staff globally.
- Self-driven and goal-oriented to provide project deliverables on schedule
Support:
- Provide superior user support for Salesforce and Siebel CRM applications, including Pricing, Opportunity Management and Quoting.
- Provide user access, system administrative tasks, application functionality and data clean-up initiatives.
- Participate in cross functional initiatives to improve and develop current work practices.
- Participate in system release testing for initial implementation of new modules and subsequent enhancements to the application.
- Communicate with the business organization on the scheduling and implementation of maintenance and enhancements to the system.
- Manage helpdesk trouble ticket queues and reporting on support case workload. Reporting ability, excellent business intelligence & excel skills.
- Create and maintain user documentation current with changes.
