SAP ALM Consultant (Level 2 Operations)

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

With operations in more than 30 countries and bringing together 18,500 experts representing over 90 nations, we have enabled thousands of companies become more efficient and effective during the last three decades.

We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader, serving 75% of the Fortune Global 100. We co-innovate solutions with clients and partners globally for business and societal impact. As a Global Top Employer, NTT DATA has experts in more than 70 countries. NTT DATA is part of NTT Group.

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Role Title: SAP ALM Consultant (Level 2 Operations)

About the Role: We are establishing a new ALM Factory Team to support our international customers. We are looking for dedicated Level 2 Support Consultants to handle operational monitoring, incident management, and interface analysis. This is an excellent opportunity to transition from classic SAP Solution Manager experience into the new world of SAP Cloud ALM.

Key Responsibilities:

• Operational Execution: Perform daily system monitoring, interface monitoring, and channel monitoring for private and public cloud environments.
• Incident Management: Process and resolve Level 2 tickets efficiently using ITSM tools (e.g., ServiceNow).
• Analysis: Analyze alerts and technical issues within the SAP landscape and initiate predefined resolution steps.
• Maintenance: Execute standard service requests and ensure system health based on defined playbooks.
• Documentation: Maintain operational logs and update knowledge base articles.

Requirements & Qualifications:

• Experience: 2-4 years of experience in IT Support (Level 2), Application Management, or SAP Operations.
• Tool Knowledge (Must-have): Solid experience with ITSM tools (e.g., ServiceNow) and/or SAP Solution Manager (SolMan). You know how to handle incidents and alerts professionally.
• Tool Knowledge (Nice-to-have): First exposure to or certification in SAP Cloud ALM is a strong plus.
• Mindset: Structured way of working, ability to handle repetitive tasks with high precision (Factory approach), and a problem-solving attitude.
• Language: Fluent in English (written and spoken).