Our client is a Fortune 500 global IT services leader.
They use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact.
They are an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
This role is open to candidates based in India and Malaysia.
For candidates applying from India, a valid passport is mandatory.
SAP Functional Support
- Identifies areas of improvements and proposed the improvement plans to the customers
- Provide solution to medium to complex requirements in the areas of IS-Auto (Warranty)
- Provide guidance and coaching to subordinates to enable them to manage their day to day operations
- Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
- Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
- Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
- Oversees assigned personnel for projects / operations. Assigns work and provides direction about timeliness and completion of project /incidents and change requests objectives. Addresses performance issues within prescribed guidelines.
Project Execution
- Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.
- Self-starter and independent in managing the tasks assigned.
- Proactive in proposing improvements to simplify processes.
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 6 or more years of related working experience in SAP Support environment and/or SAP project implementation in the areas of IS-Auto (Warranty).
- Keep abreast with SAP technology advancements and developments and have the ability to understand and utilize new technology.
- Ability to provide solutions to complex requirements in the areas of IS-Auto (Warranty).
- Knowledge in the areas of SAP IS-Automotive (Warranty).
- Knowledge and understanding of the integration of IS-Automotive (Warranty)with other modules within SAP and integration methods with external system will be an added advantage.
- Knowledge in the other areas of SAP Logistic module will be an added advantage
- Experience in either SAP ECC and/or S/4 HANA
- Ability to coach and guide the junior employees will be an added advantage.
- ITIL v 4 certified will be an added advantage
Company Cultures & values
The company is committed to building better futures for their customers, colleagues, environment, and communities. They take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
As an employer of choice, their people first philosophy means they offer competitive remuneration, benefits, training and career opportunities that reflect their commitment to improving the lives of their employees, and the communities in which they live and work.
Some of these include;
- Extensive resources to support your onboarding and continual development
- Recognition - their global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- Well-being matters to their and their Employee Assistance Program is there to support you and your family
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Alvin Lau
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