SAP Consultant (Application Management Services)

-Communicate effectively with customers regarding issue status/solutions/risks/timeline, and provide Level 2 3 functional supports for SAP SD modules, ensuring high customer satisfaction through professional support.

-Analyse/troubleshoot/resolve incidents within agreed SLA timelines.

-Perform impact analysis, root cause analysis, and propose appropriate solutions

-Handle configuration changes, enhancements, and support-related activities

-Support incident management, service request management, problem management, and change management processes.

-Identify recurring issues & recommend process/system improvements, Escalate critical issues appropriately and coordinate resolution activities across teams.

-Ensure all support activities and resolutions are properly documented.

-Contribute to AMS process improvement and operational standardization initiatives, including proposing system enhancements, process improvements, and potential small change requests that add business value to customers.

-Support Knowledge Transfer sessions and provide functional knowledge when required.

-Support testing and validation activities for system changes and enhancements.

MUST TO HAVE:

-Min 5-8 years SAP functional experience, including strong hands-on experience in SAP SD module.

-Min 3 years application support experience in a managed services environment.

-Strong understanding of Order-to-Cash (O2C) and Procure-to-Pay (P2P) business processes.

-Experience supporting SAP ECC or SAP S/4HANA environments

-Familiarity with ticketing tools such as Jira, Solman, ServiceNow or equivalent.