About the Company
At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people. We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What makes us special:
- Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
- Diversity & Inclusion (e.g. various initiatives & communities)
- Flexible working hours
- Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities
- Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)
Do you love challenges
Function / Role
We are seeking an experienced SAP Developer (ABAP / Fiori) to provide Application Management Support (AMS) for SAP applications in ECC and/or SAP S/4HANA landscapes.
The role focuses on L2/L3 production support, including incident and problem management, service requests, root cause analysis (RCA), bug fixes, and minor enhancements within agreed SLAs. You will work closely with functional consultants, basis/security, and integration teams to ensure stable operations and continuous improvement.
Experience supporting SAP BTP / cloud extensions (e.g., BAS, CAP, CPI/Integration Suite, BTP services) is an added advantage, especially for troubleshooting side-by-side extensions and cloud integrations.
Exposure to SAP Build: Business SAP Build Process Automation, SAP Build Apps, SAP Build Code, and Joule Studio is an added advantage.
Key Responsibilities
1. AMS / Production Support (L2/L3)
- Own L2/L3 support for ABAP and Fiori-related incidents, service requests, and minor enhancements; ensure timely resolution within SLAs/OLAs.
- Perform deep troubleshooting and debugging (ST22, SM21, SM37, SM13, ST05, SAT, /IWFND/ERROR_LOG, /IWBEP/ERROR_LOG, browser console) and provide RCA with corrective/preventive actions.
- Support planned activities such as batch job monitoring, spool issues, failed postings/interfaces, and performance bottlenecks; coordinate with Basis/Security/Integration teams as needed.
- Participate in on-call or shift roster (if applicable) and manage escalations professionally.
2. ABAP Fixes & Minor Enhancements
- Implement bug fixes and small enhancements for RICEFW objects: reports, interfaces, enhancements (user exits/BAdIs), forms (SmartForms/Adobe), and workflows.
- Apply ABAP OO best practices and performance optimization; use ATC/SCI and follow coding standards.
3. SAP Fiori / UI5 Support
- Support and enhance Fiori apps (freestyle UI5 and/or Fiori Elements) including UI defects, rendering issues, performance, and compatibility.
- Troubleshoot OData services (Gateway) and backend issues; support CDS-based services/annotations and modern S/4 patterns (RAP exposure where applicable).
- Assist with Fiori Launchpad issues in collaboration with Security/Functional teams (roles, catalogs, groups, target mappings).
4. Interfaces, Deployments & Documentation
- Support interfaces and integrations (IDoc, RFC, BAPI, files, SOAP/REST) and coordinate troubleshooting with middleware teams (PI/PO, CPI/Integration Suite).
- Execute controlled transport and deployment activities during maintenance windows; support regression testing and post-deployment verification.
- Create and maintain technical documentation, knowledge articles, and handover materials to improve first-time-right resolution.
Education/Experience/Skills
Required Skills & Qualifications
- 5+ years of hands-on SAP ABAP development and production support experience in ECC and/or SAP S/4HANA.
- Strong experience in AMS/Run operations: incident, service request, and problem management; RCA documentation and recurring issue reduction.
- Excellent debugging and analysis skills across SAP and UI layers (dump analysis, job logs, update logs, ST05/SAT traces, Gateway error logs, browser/network troubleshooting).
- Strong ABAP fundamentals including ABAP OO, enhancements (BAdI/user exit/enhancement framework), forms (SmartForms/Adobe), workflows, and performance tuning.
- Hands-on support/enhancement experience for RICEFW objects: Reports, Interfaces (IDoc/RFC/BAPI/files), Conversions, Enhancements, Forms, and Workflows.
- Fiori/UI5 support and enhancement experience (SAPUI5, JavaScript, XML views, controller logic, model binding); Fiori Elements is a plus.
- Experience with SAP Gateway/OData development/support; exposure to CDS views/annotations and modern S/4 approaches (RAP exposure is a plus).
- Working knowledge of ITIL processes and ticketing tools (e.g., ServiceNow/JIRA/SolMan/ChaRM); experience supporting transports and releases in controlled windows.
- Willingness to work in support roster/on-call and collaborate across time zones as required.
Cloud / SAP BTP (Advantage)
- Exposure to SAP Business Technology Platform (BTP): Business Application Studio (BAS), destinations, XSUAA, connectivity, and common BTP services.
- Experience supporting SAP Integration Suite / CPI monitoring and troubleshooting is an added advantage.
- Experience with CAP and/or side-by-side extensions (supporting deployments, logs, and connectivity) is a plus.
Soft Skills
- Strong ownership mindset and customer focus; able to handle escalations calmly and communicate clearly.
- Analytical, structured problem-solving and prioritisation under SLA pressure.
- Good documentation discipline (KEDB/knowledge articles, runbooks, technical notes).
