SAP IS-Oil (TSW) Application Support Consultant

Experience:

5+ Years

Key Responsibilities

• Provide L2/L3 application support for SAP IS-Oil (TSW) modules.
• Handle incident, problem, and change management in line with SLA requirements.
• Work on functional issues, enhancements, and defect resolution within SAP IS-Oil.
• Collaborate with cross-functional teams (MM, SD, FI, etc.) for integration-related issues.
• Perform root cause analysis and ensure timely resolution of production issues.
• Support continuous improvement initiatives to enhance system performance and processes.
• Maintain proper documentation, knowledge base, and governance standards.
• Ensure system stability, compliance, and adherence to support processes.