SAP Logistics

SAP Logistics:

To provide functional and technical support for the SAP Logistics module, ensuring the smooth operation of procurement and logistics processes within the SAP platform. 

This includes supporting key submodules such as Materials Management (MM), Plant Maintenance (PM), Project Systems (PS), and Sales & Distribution (SD), as well as managing integrations between Procure-to-Pay (P2P) processes, third-party systems, and cross-module functionalities within SAP S/4HANA. 

The role involves troubleshooting system issues, maintaining and managing configurations, supporting end-users, and collaborating with stakeholders to enhance system performance, data accuracy, and compliance. Additionally, the position ensures seamless integration with ERP systems while adhering to company policies, governance standards, and best practices. 

APPLICATIONS IMPLEMENTATION AND DEVELOPMENT

Assess business IT requirements and translate them into effective solutions, providing valuable insights into implementation planning and budget considerations within the SAP Logistics module.

Participate in the evaluation, selection, and procurement of technologies, solutions, and service providers to ensure the availability of appropriate platforms and resources aligned with project objectives and timelines.

Design, develop, enhance, and deploy SAP Logistic applications using cost-effective and efficient technologies, ensuring alignment with business needs, operational requirements, governance standards, and change management procedures.

Participate in and support mini-projects or system enhancements assigned by the ICT team, contributing to successful delivery within scope and timelines. 

APPLICATION ENHANCEMENT AND MAINTENANCE

Provide post-Go-Live maintenance and support for the SAP Logistics module, ensuring adherence to agreed service levels, budgetary and governance guidelines, and established support procedures. 

This includes managing incidents, resolving system issues, addressing business user inquiries, identifying required system patches for compliance, determining data archiving requirements, and driving continuous system performance improvements to ensure smooth and uninterrupted operations.

Serve as the focal point for Business-as-Usual (BAU) support for the SAP Logistics module, managing and troubleshooting incidents and service requests submitted via ticketing systems, email, or collaboration tools, ensuring resolution within agreed service level agreements (SLAs).

Conduct root cause analysis for recurring issues and implement preventive measures. Collaborate with SAP Principal Support and internal IT teams to resolve platform-level and integration-related issues effectively.

Support month-end and quarter-end closing activities related to logistics operations, ensuring accuracy and timely completion of processes. 

Maintain comprehensive documentation of system processes, configurations, issues, and resolutions to support knowledge sharing, audit requirements, and continuous improvement initiatives

COMPETENCIES:

Strong understanding of Procure-to-Pay (P2P) processes within SAP, including integrations with third-party systems and cross-functional processes within SAP.

Good knowledge of related submodules, including Plant Maintenance (PM) and Sales & Distribution (SD).

Knowledge of Embedded Analytics is an added advantage.

Familiarity with SAP Fiori applications and user experience concepts. 

Excellent problem-solving, analytical, and communication skills.

Proven ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced, collaborative environment. 

Solid understanding of compliance and audit requirements within procurement and finance systems. 

EXPERIENCE:

Minimum of 5 years of hands-on experience supporting SAP Logistics in both ECC and S/4HANA environments.

Experience with and strong familiarity in integrating third-party systems (e.g., Coupa, Ariba) with ERP platforms.

Familiarity with ticketing and incident management systems such as BMC Helix, ServiceNow, and Jira, along with a solid understanding of the ITIL support framework. 

QUALIFICATION:

Bachelor's degree in computer science, Information Systems, Finance, or a related field.

SAP Certified Professional certification is a plus.