SAP Support Engineer
Remote Malaysia
For our client, a global provider of end-to-end enterprise software support, products and services, a leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner, we are looking for an SAP Support Engineer(s).
The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation.
The role of the Primary SAP Support Engineer, is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use R/3 4.x, ECC and S/4 HANA environments.
Language and location: Thai language with English must and location Malaysia. Willing to travel onsite for the end user training to Thailand.
Essential Duties & Responsibilities
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
- Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience.
- Provide remote-based functional support & training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice
- Develop application break fixes for critical product defects
- Create scripts to identify, analyse and correct data issues
- Manage one or more key assigned accounts as a technical/functional adviser
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
- Collaborate with team members in a virtual team environment to extend field experience to different client situations
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
- Translate the training documents provided by Client's team partner into Thai language.
- Conduct one (1) week of on-site End User Training: training documents walkthrough including questions and answers (Q&A) for SD/MM module based on the training documents given by Client's implementation partner to Client's SD/MM users.
- Provide two (2) weeks of on-site Go Live support together with the Client's appointed third-party implementation partner.
- Review and monitor the post go live issues to be resolved by Client's appointed third-party implementation partner and explain the resolution to Client's SD/MM users.
- Take on the implementation project hand-over SD/MM knowledge sharing from Client's appointed third-party implementation partner before implementation project closure for future application management services (AMS) support and Client's future roll out.
Additional Duties & Responsibilities
- Other job-related duties and responsibilities may be assigned from time to time
MINIMAL QUALIFICATIONS
Education
- Bachelor's degree in computer science or related field or equivalent experience.
Experience
- 10+ years relevant SAP experience and hands-on experience supporting in SAP production systems.
- Excellent communication skills are mandatory as this position will be speaking with customers directly. Excellent working knowledge of Sales and Distribution and Logistics modules.
- Experience in Sales and Distribution, Functional expertise - Configuration expertise in the areas of Order Management, Shipping, Billing, Pricing, Output determination, transfer of requirements, Availability check, Credit Management, Rebate Processing, Batch Management, EDI, Inter Company Business Process, Returns Processing, Procurement, Inventory, MRP, Pricing Routines, Sales Deals, Master Data, MTO order processing, Partner, Text & Output determination, Configuration of Order to Cash cycle, Stock Transport Order, Intercompany, interfaces, Customer Returns, Contracts.
- Experience in Material management - Functional expertise -Configuration/Enhancements/interfaces of all Purchasing and Material management, inventory processes and have a thorough understanding of complete process flows of Material management.
- Ability to troubleshoot various issues across SD/MM modules with knowledge of other integration modules like fico/pp/debugging etc.
Skills
- Superb trouble-shooting skills and tenacity in problem solving.
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
- Strong knowledge of key application functionality, tables and relationships.
- Deep knowledge of SAP customization/extension methodologies.
- Excellent development skills using SAP toolset.
- Excellent interpersonal, presentation and communication skills verbal & written.
- Attention to detail and the ability to learn quickly.
- Extreme focus on Client satisfaction.
- Demonstrated ability to work independently and as part of a team.
- Ability to work calmly and professionally in high pressure situations.
- The ability to work remotely from a home based office in a virtual environment.
Desired Qualifications
- The best candidates will have extensive knowledge of multiple SAP modules across releases (R/3 4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x, S/4 Hana) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
- Knowledge of additional SAP Industry Solutions would be an advantage
- Knowledge of any Country Specific Solutions would be an advantage
- A consulting background, while not mandatory, would be useful
- Experience with localizations and global implementations would be an advantage.
