Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., SD, MM, FICO etc. modules).
System Monitoring: Monitor system performance and logs to identify and address potential issues proactively.
Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issues.
User Support: Assist end-users with basic SAP system inquiries and provide training when needed.
Requirements
Qualifications & Skills Experience: 1-3 years of experience in SAP support or IT service desk roles.
Technical Skills: Familiarity with SAP Fiori, ABAP, basics, and integration tools. Certifications: SAP certification (e.g., SAP Certified Application Associate) is a plus.
Soft Skills: Strong problem-solving, communication, and teamwork abilities.
Languages: Local languages and fluent English (Chinese is a plus)
