SCCM/Intune Administrator

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experiences are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with Scale @ Speed as our guiding principle.

About the role:

SCCM/Intune Administrator

Job Descriptions: Desktop Patching SCCM/Intune Administrator

Role Summary

• The Desktop Patching Administrator (SCCM/Intune) is responsible for endâ€`toâ€`end patch lifecycle management for Windows and macOS devices. The role ensures timely deployment of security updates, compliance to patch baselines, automation of patch processes, and overall endpoint health using SCCM/MECM and Intune.

Key Responsibilities

• Patch Management
• Plan, test, approve, and deploy monthly OS and application patches via SCCM and Intune.
• Create deployment rings, pilot groups, and phased rollouts to minimize risk.
• Monitor patch compliance, remediation status, and nonâ€`compliant devices.
• Manage thirdâ€`party patching via SCCM catalogs or Intune Win32 app packaging.
• SCCM/MECM Administration
• Configure software update points, ADRs, distribution points, and deployment packages.
• Manage client health, collections, task sequences, and device policies.
• Troubleshoot SCCM infrastructure, sync issues, WSUS errors, and failed deployments.
• Intune Patch & Device Management
• Configure Windows Update for Business (WUfB), update rings, and feature update policies.
• Manage quality updates, feature rollouts, and compliance policies in Intune.
• Support Autopatch, coâ€`management, and cloudâ€`based patch automation.
• Testing & Validation
• Perform preâ€`deployment testing in QA/UAT environments.
• Validate application compatibility and regression during patch cycles.
• Ensure rollback strategies and risk mitigation plans are in place.
• Security & Compliance
• Align patching schedules with security requirements and vulnerability priorities (CVEs).
• Work with Security teams on zeroâ€`day patches, emergency deployments, and escalation handling.
• Maintain auditâ€`ready documentation, patch calendars, and compliance reports.
• Monitoring & Reporting
• Generate patch compliance dashboards using SCCM, Intune, SQL, or Power BI.
• Track SLA adherence, performance metrics, and monthly patch summaries.
• Collaboration
• Coordinate with Service Desk, Network, Cloud, and Security teams.
• Provide troubleshooting support for patching failures and device health issues.
• Document SOPs, runbooks, and patch guidelines.

Skills & Qualifications

Technical Skills:

• SCCM/MECM, Intune, WSUS, WUfB, PowerShell scripting.
• Knowledge of Windows OS, patching cycles, CVE analysis, and endpoint security.
• Familiarity with SQL reporting, logs, clientâ€`side troubleshooting.
• Experience:
• 8 years in endpoint patching, SCCM/Intune administration, or device engineering.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.