SCCM, Intune Customer Engineer

Sonata Software Overview

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms

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SCCM/Intune Customer Engineer ( Mandarin language is mandatory along with skill set

s)Full Time- Remo

teSelangor, Malays

ia
We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devic

es.
Key Responsibili

ties
• Responsibilities include, but are not limited to, the following exam

ples:• Provide Tier 2 support to customers for technical requests related to SCCM and Intune environm

ents.• Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compli

ance.• Investigate and resolve requests relate

d to:• - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installa

tion.• - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management s

etup.• Support mobile device management (MDM) requests, inclu

ding:• - Enrollment and management of iOS, Android, and Windows 10/11 dev

ices.• - Mobile app deployment via Intune (store apps, LOB apps, and web li

nks).• - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platf

orms.• Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deploy

ment.• Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficie

ntly.• Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and con

text.• Document support requests, investigation steps, resolutions, and known best pract

ices.• Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is requ

ired.
Soft Skills & Presentation

skills• Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly lan

guage.• Active listening and empathy when engaging with end users or customer

teams.• Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support req

uests.• Excellent time management, prioritization, and follow-through. • Strong sense of ownership and accountability for customer experience and out

comes.• Collaborative mindset with a willingness to work cross-functionally to drive resol

ution.
Why join Sonata So

ftware
At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what com