Key Tasks
- Registration of shipments – shipment information entry into the forwarding system, CW1 on time and accurately.
- Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details.
- Update all systems- internal/ external with shipment data and other customer specific systems.
- Creation of Ocean Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etc.
- Ensure all security arrangements and procedures are met
- Verification of the completeness and accuracy of all forwarding documents
- Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary
- Work and Monitor Permit Declaration activity with permit declaration vendor
- Coordination of customer booking requests at origin and destination (call forward)
- Close coordination and booking with carrier(s) and haulier(s) on shipments arrival, release and delivery
- Follow irregularity handling procedures with the Destination/Origins.
- Escalation of all impediments to processing to direct reporting manager.
- Adherence to customer specific SOPs.
- Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
- Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
- Initiate and follow up on cargo and insurance claims with customers/surveyors and other partner country houses on damaged or missing cargo
- Engage and initiate discussion with local and regional procurement on rates and space
- Backup for the other team members as when necessary
- Sorting and uploading of documents into eDoc timely
- Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
· Ensure timely invoicing of shipment as per company KPI
· Release invoices to customers with supporting document according to requirement or SOP
- Ensure payment collection prior release of shipment(s) for customer(s) under cash term.
· Ensure shipment costs are updated correctly in CW1,
· Verify vendor/intercompany invoices and raise disputes for incorrect invoices
- Handle dispute and queries from customers and overseas offices on billing matters and resolve them in a timely manner.
- Monitor and update respective sale personnel on the validity date of all customers quotations
· Participate in company projects and initiatives as required
