SEA- L&D Operations & Technology Manager

Title: SEA- L&D Operations & Technology Manager

Are you ready to unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Lead the Future of Learning Operations in Southeast Asia

We are seeking a strategic and tech-savvy Team Lead to manage a regional L&D team and transform learning operations through technology, automation, and innovation. This role goes beyond daily execution-it's about building a scalable, digital-first learning ecosystem that delivers speed, efficiency, and impact across Southeast Asia.

Role Purpose

Lead and empower a team to deliver high-impact learning activities efficiently, leveraging technology, AI, and automation for seamless operations, rapid learner support, accurate reporting, and continuous innovation.

Key Responsibilities

Team Leadership

• Develop and lead a high-performing L&D team, fostering collaboration and accountability.

• Ensure quality and accuracy of outputs through robust review and continuous improvement.

Operational Management

• Oversee end-to-end learning operations, ensuring compliance and alignment with global standards:

  • Learning platform management

  • Learner support and query resolution

  • Automated communications and escalations

  • Accurate reporting and tracking of learning hours

  • Compliance monitoring and timely completion of mandatory programs

  • Procurement, vendor relationships, contracts, and billing

  • Delivery of classroom and virtual programs across multiple countries

Technology Enablement & Automation

• Drive initiatives to automate routine tasks and integrate digital solutions for operational excellence.

• Champion adoption of learning platforms, AI-driven tools, and workflow optimization technologies.

Reporting & Analytics

• Oversee creation of dashboards and impact stories to demonstrate learning effectiveness.

• Use data to predict trends, optimize campaigns, and personalize learner journeys.

Innovation & Process Improvement

• Implement innovative solutions to enhance learner experience and engagement.

• Stay ahead of emerging trends in learning technologies and methodologies.

Data Management & Documentation

• Ensure accurate data management aligned with retention and privacy policies.

• Maintain clear documentation of processes, audit trails, and user guides.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Associates / Analysts / Consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte's success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

Education:

• Bachelor's degree in HR, Business, Technology, or related field.

• Master's degree or certifications in L&D, HR Tech, or Project Management preferred.

Experience:

• 5-7 years in L&D operations, with at least 2 years in team leadership.

• Regional experience managing multi-country operations is a plus.

Technical Skills:

• Proficiency in LMS and digital learning platforms.

• Experience with automation tools, workflow optimization, and AI-driven solutions.

• Strong data analytics and reporting skills (Power BI, Excel, predictive modeling).

Other Requirements:

• Excellent stakeholder management across diverse cultures.

• Ability to lead multiple projects under tight timelines.

• Familiarity with agile methodologies and continuous improvement practices.

Career Growth

• Lead regional projects and influence L&D strategy across 10 countries.
• Gain exposure to advanced learning technologies and innovation initiatives.
• Clear progression path to regional leadership or specialist tech roles.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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