Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Job Summary
- We are seeking a dynamic and results-driven individual to take on the role of App Manager, with full ownership and accountability for the direction of U Mobile's apps. This includes supporting the business to drive growth in key market numbers through innovative, customer-centric digital experiences that enhance engagement, retention, and revenue growth. The ideal candidate will have a strong background in digital product management, customer experience, and digital marketing, with a proven track record of leading cross-functional teams.
The Day-To-Day Activities
- Strategy & Execution
- Develop and execute a comprehensive strategy for the app channel, focusing on user acquisition, engagement, and retention.
- Identify, prioritize, and implement app enhancements, features, and projects that improve user experience and drive business growth.
- Continuously monitor market trends, competitor offerings, and customer feedback to ensure the app remains competitive and innovative.
- App Management and Innovation
- Lead end-to-end app management, including ideation, design, development, testing, deployment, and continuous improvement.
- Prioritize user experience and design intuitive (UI/UX), user-friendly, intuitive and visually appealing & engaging app interfaces.
- Stay updated on industry trends, emerging technologies, and competitor apps to ensure the app remains innovative and competitive.
- Customer-Centric Experience
- Leverage customer insights and analytics to understand user behavior, pain points, and opportunities for improvement.
- Implement personalization strategies to enhance user engagement and satisfaction.
- Ensure the app delivers a seamless omni-channel experience, integrating with other digital platforms.
- Marketing and User Acquisition
- Implement personalization strategies to enhance user engagement and satisfaction.
- Ensure the app delivers a seamless omni-channel experience, integrating with other digital platforms.
- Performance Monitoring & Reporting
- Leverage data analytics to gain valuable insights to user behavior and preferences
- Data-driven decision-making to optimize app features and improve user experience
- App performance metrics monitoring
- Stakeholder Collaborations and Team Management
- Key liaison between marketing, IT, sales and external vendors to align MarTech solutions with digital objectives
- Mentorship & coaching to team members to foster growth and highperforming team of app professionals
About You
- Bachelor's or Master's degree in Marketing, Digital Technology, Business, or a related field.
- Minimum of 3 years of experience in mobile app development and management.
- Proven track record of leading successful app projects from conception to launch - Strong understanding of mobile app development frameworks and technologies.
- Experience in data analytics tools and techniques.
- Customer-first mindset.
- Proficiency in app analytics, performance tools, and design platforms (e.g., Figma, Adobe XD).
- Excellent communication, interpersonal, and stakeholder management skills.
- User-centric mindset with a passion for delivering exceptional digital experiences.
- Proactive, results-driven, and detail-oriented.
- Strong critical-thinking and problem-solving abilities.
- Ability to influence and collaborate across teams and levels.
- Adaptable to fast-paced environments and emerging challenges.
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
