Key Responsibilities
- Security Strategy & Operations
- - Develop and implement a comprehensive security strategy aligned with Regent and IHG standards
- - Oversee all security operations including access control, surveillance, patrols, and incident response
- - Ensure 24/7 coverage across all areas (guest spaces, villas, beach, back-of-house, perimeter)
- - Maintain a visible yet discreet security presence
- Risk Assessment & Mitigation
- - Conduct regular risk assessments covering physical security, operational risks, guest safety, and external threats
- - Develop and maintain a comprehensive risk register and mitigation plans
- - Anticipate and manage risks associated with high-profile guests, events, and VIP movements
- - Lead crisis preparedness and business continuity planning
- Guest & VIP Security Experience
- - Ensure security protocols are seamless and non-intrusive, preserving guest privacy and comfort
- - Manage VIP and high-profile guest security requirements with discretion
- - Support concierge and guest relations teams for secure, personalized experiences
- - Handle sensitive situations with professionalism and confidentiality
- Health, Safety & Emergency Management
- - Develop and implement emergency response plans (fire, medical, natural disasters, security threats)
- - Conduct regular drills and training for all colleagues
- - Ensure all fire and life safety systems are fully operational and compliant
- - Coordinate with local emergency services and authorities
- Compliance & Governance
- - Ensure compliance with local laws, licensing requirements, and safety regulations
- - Maintain readiness for internal audits and corporate security reviews
- - Ensure adherence to IHG safety and security standards
- - Investigate incidents, prepare detailed reports, and implement corrective actions
- Asset Protection & Loss Prevention
- - Protect hotel assets including physical property, cash, inventory, and intellectual assets
- - Implement loss prevention strategies to reduce theft, fraud, and misuse
- - Conduct investigations into internal and external incidents
- Technology & Systems
- - Manage security systems including CCTV, access control, alarms, and analytics platforms
- - Evaluate and implement advanced security technologies
- - Ensure data security and integration with IT systems where applicable
- Team Leadership & Development
- - Recruit, train, and lead a high-performing security team (including outsourced providers if applicable)
- - Ensure team is trained in guest interaction, emergency response, and conflict management
- - Foster a culture of vigilance, professionalism, and service orientation
- - Conduct performance management and continuous development
- Stakeholder Collaboration
- - Work closely with Engineering (fire/life safety), HR (employee safety), and IT (cybersecurity alignment)
- - Liaise with local law enforcement, intelligence agencies, and government bodies
- - Support large events, group movements, and high-risk operations
- Sustainability & Duty of Care
- - Ensure security practices align with sustainability and ethical standards
- - Promote a safe and inclusive environment for guests and colleagues
- - Support broader ESG and duty-of-care initiatives
Key Skills & Competencies
- - Strong expertise in security operations and risk management
- - Crisis management and decision-making under pressure
- - High level of discretion, integrity, and professionalism
- - Investigative and analytical capabilities
- - Leadership and team development skills
- - Strong communication and stakeholder management
Qualifications & Experience
- - Bachelor's degree in Security Management, Criminal Justice, Hospitality, or related field
- - 6–10 years of experience in security/risk management, preferably in luxury hotels or resorts
- - Experience managing large, open or complex environments (resorts, integrated developments)
- - Certifications in security, risk management, or safety (preferred)
Preferred Experience
- - Background in military, law enforcement, or corporate security
- - Pre-opening or major renovation experience in luxury properties
- - Experience handling VIP/high-profile guest security
Key Performance Indicators (KPIs)
- - Number and severity of security incidents
- - Response time and effectiveness during incidents
- - Compliance audit scores and regulatory adherence
- - Loss prevention metrics (shrinkage, fraud reduction)
- - Staff training completion and drill effectiveness
- - Guest safety perception and satisfaction scores
Regent Brand Lens (Differentiation)
- Deliver invisible security—guests feel safe without noticing security presence
- Maintain absolute discretion and confidentiality, especially for VIP clientele
- Balance proactive vigilance with refined guest interaction
- Enable seamless luxury experiences without operational friction
- Security is not enforcement—it is a quiet assurance of trust and comfort
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