Role Summary
The Security Delivery Lead (SDL) is the primary point of accountability for the delivery, performance, and continuous improvement of security services for assigned customer accounts. The SDL ensures contractual, regulatory, and compliance obligations are met while acting as a trusted advisor on cybersecurity posture, risk mitigation, and security capability uplift. The role bridges operational delivery, governance, compliance, and strategic advisory to support customer security maturity and long-term account growth.
Key Responsibilities
Client Relationship & Advisory
- Serve as the focal point for IT security, compliance, and risk matters with the customer
- Engage with customer security leadership (including CISO functions) to align delivery to strategy and regulatory demands
- Provide strategic and tactical security recommendations to uplift customer security maturity
- Support decision-making through validated insights, reporting, assessments, and business justification.
Security Service Delivery
- Oversee contractual delivery of Managed Security Services (MSS) and ensure performance meets agreed SLAs/OLAs
- Align delivery across global/functional service towers and ensure cross-practice accountability
- Manage incident, audit, compliance, and risk deliverables for the account
- Maintain governance artifacts such as Account Security Plans, risk registers, audit registers, and assurance reports
Risk, Audit & Compliance
- Coordinate assessments, audits, vulnerability scanning, and compliance programs
- Track security risks and drive mitigation actions through remediation or formal acceptance
- Monitor regulatory and standards changes relevant to the account
Security Improvements & Enhancement Projects
- Identify gaps and improvement opportunities across tooling, governance, and operational controls
- Propose remediation initiatives, roadmaps, business cases, or phased enhancement programs
- Develop content for Statements of Work (SoW), proposals, and RFP responses when security uplift projects are required.
Commercial & Growth Enablement
- Support the Client Partner and Delivery Lead in sales pursuits, proposal support, and capability positioning
- Introduce new offerings, modern capabilities, and innovation aligned to account needs
- Drive customer satisfaction, renewal, and expansion outcomes
Required Skills & Experience
- Experience delivering or overseeing cybersecurity services in enterprise environments
- Proven ability to engage security leadership stakeholders including CISOs, Risk, Audit & Compliance teams
- Familiarity with regulatory and industry standards (e.g., NIST CSF, ISO/IEC 27001, PCI DSS, CIS Controls, Sector-specific frameworks)
- Strong understanding of identity, infrastructure security, threat management, compliance frameworks, vulnerability management, and security operations.
Must-Have Skills
- Experience supporting consulting and solutioning activities
- Experience running or managing operations
- Background as a Security Manager or Delivery Manager
- Strong experience managing deliverables and service performance
- Ability to lead accounts and coordinate across customers and internal teams
- Strong customer-facing skills with good understanding of CRM/customer success management
- GRC background with hands-on cybersecurity knowledge
- Knowledge of incident management and security operations
Preferred Certifications
CISSP, CCSP, CISM, CISA, CRISC, ISO 27001 Lead Auditor/Implementer, or equivalent professional certifications
Ideal Background
Candidates typically come from Managed Security Services, Security Consulting, Security Architecture, Risk & Compliance, or Enterprise Security Delivery roles with strong cross-functional stakeholder management and governance skills.
