Curate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem—across online, offline, and third-party channels.
Design a comprehensive programme calendar, covering:
Online activations (e.g. in-person training sessions / webinars)
Offline initiatives (e.g. seller meet-ups)
External collaborations (e.g. partnerships with MSME associations or government bodies)
Ensure all programme objectives are achieved within established timelines and budget parameters.
Evaluate programme effectiveness regularly, with data-informed improvements to achieve desired outcomes.
Bintang Komuniti Programme Management
Own the end-to-end management for the programme including identifying and onboarding top-tier sellers to act as platform advocates and guiding fellow sellers.
Foster a collaborative ecosystem where Bintangs share best practices, lead outreach initiatives, and positively influence seller sentiment across Malaysia.
Define and monitor programme performance OKRs for the program (e.g. supporting Shopee or Gov-led events / Engaging seller-facing social media content / Guidance provided for other sellers).
Channel Management
Track seller sentiment from ShopeeUni Facebook (SUFB) on high-impact platform policy / programme rollouts.
Ensure seller issues surfaced via ShopeeUni Facebook (SUFB) are escalated and resolved by the relevant initiative teams.
Manage and curate engagement content for ShopeeUni MSME telegram group
Requirements
A Bachelor's degree in any field; experience in the e-commerce industry and business development will be an added advantage.
Minimum of 2-3 years of experience in community engagement, programme management, or a related area.
Able to travel out-of-state for work-related reasons (including weekends as needed).
Strong problem-solving skills; able to dissect and identify problems and implement solutions accordingly
Excellent team player and a drive to always deliver on OKRs
Excellent command of English and Bahasa, the ability to converse fluently in Mandarin will be an added advantage to communicate with various stakeholders
Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs)
