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Seller Success Specialist

Shopee
Fresher
Malaysia, Kuala Lumpur

This job is no longer accepting applications

Job Description

Job Description:

  • Serve as the primary escalation point for FBS Sellers regarding post-sales issues (cancellations, late shipments, and damaged returns).
  • Investigate root causes for fulfillment failures and provide sellers with clear, actionable solutions.
  • Manage and resolve high-priority seller disputes for all FBS sellers
  • Maintain a strict closure timeline for all open seller tickets to ensure high platform trust.
  • Prepare Health Reports on aging escalations to keep internal leadership informed of potential seller risks.

Requirements:

  • With good written and communication skills in both English and Chinese
  • Can multitask to handle multiple chats simultaneously
  • Team Player and Customer Focused
  • Can work under pressure

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Employment Type:
Full time

About Company

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 140478223

Last Updated: 28-06-2026 08:22:13 PM
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