Seller Success Specialist

Fresher

Job Description

Serve as the primary escalation point for FBS Sellers regarding post-sales issues (cancellations, late shipments, and damaged returns).
Investigate root causes for fulfillment failures and provide sellers with clear, actionable solutions.
Manage and resolve high-priority seller disputes for all FBS sellers
Maintain a strict closure timeline for all open seller tickets to ensure high platform trust.
Prepare Health Reports on aging escalations to keep internal leadership informed of potential seller risks.