Job Description
About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Job Title: Accelerated System Analyst
Domain: Customer Management (CCO)
Sub-Domain: Accelerated
Experience Level: Senior (L3: 6–9 years)
Location: Kuala Lumpur
Job Summary:
We are seeking a Senior System Analyst with strong CRM expertise to support and enhance Customer Management solutions built on Microsoft Dynamics 365. The role involves bridging business and technical teams, validating vendor deliverables, and ensuring alignment across multiple systems including CRM, middleware, and core banking platforms.
Key Responsibilities:
Gather and analyze business requirements for CRM solutions (Customer Service Requests, Leads, Customer 360)
Review and validate Functional Specification Documents (FSD) and Technical Design Documents (TDD) provided by vendors
Ensure alignment of system specifications across CRM, middleware, and core systems
Act as a liaison between business users, vendors, and technical teams
Perform impact analysis for system changes and enhancements
Manage JIRA triage by prioritizing issues and assigning them to appropriate teams
Support end-to-end solution design and ensure consistency across integrated systems
Facilitate communication across multiple stakeholders and teams
Ensure documentation quality and adherence to project standards
Required Skills:
Strong experience with CRM systems, especially Microsoft Dynamics 365
Proficiency in .NET and C#
Experience with Microsoft SQL Server, SSIS, and SSRS
Strong business analysis and requirements gathering skills
Experience reviewing FSD and TDD documents
Ability to manage stakeholder communication across multiple teams
Strong understanding of system integration and multi-system environments
Experience with JIRA for issue tracking and triage
Nice-to-Have Skills:
Prior experience in Microsoft Dynamics (MSD) implementations
Exposure to Customer Management or Customer 360 platforms
Experience in banking or financial services domain
Familiarity with Agile methodologies
Strong problem-solving and analytical skill
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
