CLIENT MANAGEMENT & RELATIONSHIP MANAGEMENT: maintains and grows client relationships through trust, responsiveness, and understanding
Expectations:
- Manages daily communication with clients independently on assigned projects.
- Proactively identifies client needs and potential issues before they escalate.
- Prepares and presents contact reports, timelines, and meeting notes confidently.
- Begins advising clients with data, rationale, or creative recommendations (with guidance from seniors).
Outcomes:
- Recognised as a dependable day-to-day contact.
- Feedback and approvals are handled promptly and efficiently.
- Relationships strengthen through consistent follow-through and professionalism.
PROJECT MANAGEMENT: oversees the execution and delivery of projects
Expectations:
- Leads internal briefings with other departments.
- Prepares project timelines and cost estimates accurately.
- Tracks progress across multiple deliverables, ensuring deadlines are met.
- Anticipates resource bottlenecks and flags them early to Operations.
Outcomes:
- Projects under their lead run efficiently and meet deadlines.
- Creative teams have clarity and context to deliver high-quality work.
- Budget and timeline deviations are minimal or well-managed.
STRATEGIC & CREATIVE INVOLVEMENT: contributes to idea development and understands strategic thinking
Expectations:
- Supports in shaping creative briefs and campaign recommendations.
- Conducts background research, audience insights, or competitor analysis.
- Participates actively in brainstorming and proposal development.
Outcomes:
- Demonstrates increasing confidence in contributing strategic thinking.
- Helps elevate the creative product with relevant insights and rationale.
- Viewed internally as a well-rounded team member who gets the bigger picture.
ADMINISTRATION & AGENCY SUPPORT: ensures all accounts are updated and compliant with Chariot processes
Expectations:
- Oversees administrative accuracy with job numbers, billing, vendor documentation.
- Ensures drive folders and WIP reports are well-maintained and accessible.
- Supports onboarding of new team members or interns when necessary.
Outcomes:
- Administrative processes run smoothly and transparently.
- Team and client documentation are consistently organised.
- Demonstrates maturity and reliability in managing operational tasks.
