This role acts as a senior AR specialist responsible for ensuring operational excellence, supporting the Team Lead in managing daily activities, coaching team members, and driving continuous improvement across the AR processes.
Responsibilities
- Issue accurate customer invoices on time in line with contract terms, agreed billing schedules, and month-end or quarter-end close deadlines.
- Review customer contracts, order forms, billing details, tax information, PO requirements, pricing, billing frequency, subscription schedules to ensure accuracy, completeness, and compliance with company policies and revenue recognition requirements.
- Process billing changes, including sales order amendments, upgrades, downgrades, renewals, cancellations, credit notes, and invoice reissuance as required.
- Investigate and resolve billing queries, invoice disputes, customer escalations, internal billing discrepancies, unapplied cash items, and customer account reconciliation matters.
- Create and maintain customer master data, contract terms, billing schedules, pricing, and revenue-related information accurately and in a timely manner within the relevant systems.
- Apply customer receipts accurately and ensure customer accounts are reconciled, updated, and supported with appropriate documentation.
- Support the AR Team Lead in overseeing daily operations to ensure service delivery is accurate, timely, and aligned with business requirements.
- Monitor and track AR operational KPIs and SLAs (e.g., response time, accuracy and timeliness), identifying trends and driving corrective actions where required.
- Act as a key point of contact for internal stakeholders and cross-functional teams to resolve complex billing, contract, and customer account issues.
- Coach, train, and provide day-to-day guidance to junior team members, supporting onboarding, knowledge sharing, and capability development.
- Review and validate work performed by junior team members to ensure accuracy, compliance, and adherence to established procedures.
- Drive continuous process improvement initiatives, identifying opportunities to enhance efficiency, strengthen controls, and reduce operational risks.
- Maintain and update SOPs, process documentation, and training materials to ensure consistency, scalability, and audit readiness.
- Ensure compliance with financial, tax, and internal control requirements, while supporting month-end closing activities, audits, system enhancements, UAT, and other ad-hoc projects as assigned.
- Perform any other ad-hoc duties as assigned by superior
Requirements
- Bachelor's degree or associate degree in Accounting, in Finance, Business Administration, or related field.
- Minimum 5 years of relevant working experience in Accounts Receivable.
- Good knowledge of accounting principles.
- Prior experience in SSC (Shared Service Centre) or multinational company.
- Good analytical and problem-solving skills, with the ability to work with financial data.
- Strong attention to detail and ability to work to deadlines.
- Good written and spoken communication skills, with the ability to work collaboratively within a team. Mandarin speaker will be a plus.
- Proficient in MS Office. Basic to Intermediate MS Excel skills (VLookup, Pivot and basic formulas).
- Proficiency in accounting software and ERP systems. Experience in MS Dynamics CRM and NetSuite will be a plus.
- Ability to work independently and collaboratively in a face-paced environment.
- Ability to work in UK hours during the month-end close period to ensure timely support and delivery of deadlines.
- Flexible to work when required during Malaysia public holidays in which replacement holidays will be provided.
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