Senior Account Manager

Job Description :

Work Schedule

Environmental Conditions

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Location/Division Specific Information

POSITION SUMMARY

Lead and manage the business for Fisher Scientific Malaysia within the assigned region in alignment with the company's strategies and objectives. Responsible for driving sales and marketing efforts for a wide range of products, including laboratory equipment, consumables, apparatus, and cleanroom supplies. Independently and proactively seek opportunities to grow revenue and improve gross margin for assigned accounts. This position may include supervising a team of sales personnel, ensuring alignment with performance goals, and driving team success through effective leadership and support.

Key Responsibilities

• Take full ownership of personal sales targets related to revenue and margin commitments within assigned territories and product/service categories..
• Foster a collaborative and high-performing work environment within the sales department that promotes teamwork, engagement, and continuous improvement.
• Maintain a minimum required number of customer visits per month.
• Ensure timely responses to all customer inquiries within 2 working days.
• Participate in weekly meetings with the Sales Manager or Segment Leader to review sales reports and discuss call plans.
• Submit monthly updates to the Department Manager on market trends, competitor activities, business opportunities, and other relevant intelligence.
• Supervise and support sales representatives or product specialists, providing regular mentoring, performance feedback, and development opportunities.
• Assist in onboarding and training new sales staff to ensure understanding of products, systems, and customer engagement best practices.

Other Responsibilities

• Deliver consistent and high-quality customer experiences while identifying areas for continuous improvement.
• Collaborate with the Technical Services team to address customer needs related to technical support, warranty claims, product installation, and application-based support, ensuring a seamless post-sale experience.
• Communicate internal and external issues promptly and provide actionable suggestions or solutions for improvement.
• Analyze sales wins and losses work with management to develop strategies to improve conversion.
• Participate in training sessions, both local and overseas, offered by the company or its vendors. Contribute to marketing initiatives, including seminars and roadshows.
• Oversee the end-to-end process of product delivery and installation, ensuring customer satisfaction at all stages.
• Assist in the collection of outstanding invoices as part of account management.
• Ensure compliance with GDPMD procedures and all relevant company policies and guidelines.

Qualifications & Skills

• Bachelor's degree in Science, Biology, Biotechnology, or a related discipline.
• Minimum of 5 years of experience in account management and sales, preferably within the academic, government, private industry, or healthcare sectors.
• Demonstrated success in managing and growing key customer accounts and distribution channels.
• Proven experience in leading or supervising sales teams, with the ability to motivate, mentor, and drive performance.
• Strong analytical and decision-making abilities, with the skill to translate data into actionable insights.
• Willingness and ability to travel as required for customer engagement and industry event participation.

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.