Senior Accounts Receivable Team Leader-Allocations

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Job Title: Senior Accounts Receivable Team Leader

Location: Kuala Lumpur, Malaysia

Type: Permanent, full-time

About the role:

We are looking for an experienced and proactive Senior Accounts Receivable Team Leader - Allocations to lead our cash allocation and cash application operations within Finance Business Services. This role is responsible for driving operational excellence across allocations, improving cash application accuracy, reducing unapplied cash, and supporting strong working capital and DSO performance.

You will lead a team of Accounts Receivable professionals, ensuring the accurate and timely allocation of customer payments while maintaining strong financial controls, audit readiness, and service delivery standards. Working closely with cross-functional teams including Credit & Collections, Billing, Financial Control, Treasury, and Customer Service, you will play a key role in improving processes, supporting automation initiatives, and delivering an excellent client experience.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced, collaborative environment and is passionate about continuous improvement and operational performance.

Responsibilities:

• Lead the end-to-end delivery of cash allocation, cash application, reconciliations, direct debits, credit note processing, and unapplied cash management activities, ensuring accuracy, compliance, and timely completion.
• Manage, coach, and develop a team of Accounts Receivable Specialists and Analysts, including workload planning, performance management, training, and succession planning.
• Monitor operational KPIs, service levels, and team performance, proactively identifying risks, resolving issues, and implementing corrective actions where required.
• Drive continuous improvement initiatives across allocation processes, automation, reporting, and controls to improve efficiency, accuracy, and working capital outcomes.
• Act as the key escalation point for complex allocation queries, reconciliation differences, aged unapplied cash, and customer account adjustment issues.
• Collaborate closely with Credit & Collections, Billing, Financial Control, Treasury, Customer Service, and regional finance teams to resolve process blockers and improve end-to-end O2C performance.
• Support month-end and year-end close activities, ensuring reconciliations, documentation, audit evidence, and financial controls are completed accurately and on time.
• Maintain a strong culture of compliance, accountability, teamwork, and customer service while supporting business continuity and operational priorities during peak periods and organisational change.

To be successful in the role, you will have:

• Have proven experience in Accounts Receivable, cash application, allocations, or related finance operations within a shared services or multinational environment, including previous team leadership responsibility.
• Demonstrate strong leadership, coaching, and stakeholder management skills, with the ability to motivate teams and build collaborative relationships across functions and regions.
• Possess excellent analytical and problem-solving capabilities, with the confidence to manage complex allocation issues, reconciliations, and process improvements.
• Be highly organised and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Have strong systems knowledge, including experience with ERP platforms such as SAP or SAP S/4HANA, along with intermediate to advanced Excel skills.
• Show a proactive and adaptable approach, with a continuous improvement mindset and the ability to support change, automation, and transformation initiatives.
• Demonstrate professionalism, integrity, accountability, and a strong customer service focus when dealing with both internal and external stakeholders.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You'll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 16 days annual leave, paid sick leave, bank holidays, group hospitalisation and surgical insurance, life insurance, transport allowance (dependent on role), internet and/or phone allowance, paid maternity leave, paid paternity leave, paid marriage leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

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Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we're taking on society's biggest challenges. We're developing standards and guidelines that will help our customers get to net zero, and we're defining the way new technologies such as AI impact all our lives.

We're focused on our future - and we're looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you'll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You'll contribute to work that shapes industries and enhances lives - and you'll take pride in what you do.

We're looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.