AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for supporting specific functional / business areas in terms of information system needs

Roles and Responsibilities:

• Gather and document business requirements through workshops and stakeholder discussions.
• Analyze requirements and translate them into business capabilities and functional needs.
• Perform data analysis, mapping, and identify gaps or discrepancies.
• Prepare and maintain key project documents (e.g., requirements, specifications, test plans, user guides).
• Ensure all documentation is clear, structured, and high quality.
• Collaborate with architects and developers on solution design and PoC activities.
• Support GenAI chatbot development (document structuring, Q&A creation, accuracy improvement).
• Assist with documentation standards, taxonomy, and tagging for better AI and data usage.
• Act as a bridge between business and technical teams, including training and communication support.
• Manage requirement changes, follow SDLC processes, and take ownership of deliverables while continuously learning and improving.
• Use AI tools to assist in generating responsible deliverables. Validate content and ensure accuracy before releasing them to other stakeholders.
• Work with solution architects and developers to brainstorm high level solutions, support Proof of Concept (PoC) activities, e.g. UI/UX mock-up, prototype.

Job Requirements:

• Degree in AI or a related field.
• Possesses hands-on experience in artificial intelligence, including the use of pre-trained models and APIs (e.g., Azure OpenAI) for practical applications, etc.
• Strong ability to analyze, interpret, and communicate business information.
• Able to build effective relationships with clients and team members.
• Basic understanding of scripts, code, XML, or YAML (writing is a plus).
• Familiar with AI technologies and able to adopt and apply them to improve efficiency.
• Willing to work at client office (KL city center) as required.
• Exposure to web or mobile app development is an advantage.
• Knowledge of AI/analytics concepts (e.g., GenAI, LLMs, chatbot, ML, OCR, RAG) and tools (e.g., Figma) is a plus.