Senior Analyst- Order to Cash

Job Summary:

The OTC Senior Analyst will be responsible to manage Collection ,Billing and Credit management activities which includes sales order, billing, collection receipts, refund processing and credit assessments. Ensure the tasks are processed accurately and timely in accordance with established processes in compliance with the Company policies, Service Level Agreement (SLA) and key performance indicators (KPIs).

Responsibilities:

Operations

1. Process sales orders, billings, debit and credit notes accurately and timely for a more complex entities.
2. Match and clear collections receipts and allocation of payments to open invoices
3. Investigate and follow up on unidentified and unmatched collections
4. Calculate and post bad debt reserves
5. Generate debtor statements and send to customers
6. Prepare and submit Accounts Receivables reports
7. Generate and send out reminders for overdue accounts
8. Execute proactive dunning strategies per aging buckets.
9. Investigate and resolve short-pays, chargebacks and customer disputes.
10. Evaluate and recommend appropriate credit limits and payment terms for customers.
11. Manage credit holds and releases in compliance with governance and approval matrix.
12. Maintain clear, professional, and customer-focused communication at all times.
13. Perform closing activities and ensure close tasks are executed accurately and in accordance with the closing timelines and work procedures
14. Establish and maintain working relationship with local company through open communication on a regular basis and ad hoc as required
15. Attend to queries and ensure timely resolution. Escalate unresolved issues in a timely manner.
16. Perform testing of new systems/ technology and processes as and when required to minimise potential problems to operations.
17. Support new and junior team members through proper knowledge transfer, sharing of resources, knowledge and experience.
18. Preparing and updating work procedures and training materials, when required.
19. Assist and support internal and statutory audits
20. Actively support in the execution of listed OTC processes if required
21. Review tasks performed by team members to ensure timely and accurate delivery in accordance with SLAs.
22. Back-up to Team Manager / Process Manager
23. Perform such other tasks as required by Team Manager / Process Manager

Transition Activities

1. Ensure all transition activities are carried out in accordance with project timelines
2. Prepare and update work procedures and training materials.
3. Conduct training for junior and new team members.
4. Perform work shadowing and ensure tasks and work steps are documented correctly.
5. Assist to develop test scripts and perform system readiness tests and UAT.
6. Identify and close any system and knowledge gaps prior to golive.

Continuous Improvement

1. Proactively identify, drive and implement standardization, best practices and continuous improvement opportunities to achieve efficiency, cost reduction and effectives year-over-year in consultation with Team Manager/ Process Manager
2. Actively contribute and execute process automation/ process simplification

Qualifications:

1. Degree in Accounting/ Finance or professional accounting qualifications (e.g. ACCA or CPA).
2. Minimum 4 years of working experience in related field
3. Experienced working in an ERP environment (e.g. Hyperion, Oracle, SAP, NetSuite)

Skills:

1. Good knowledge of accounting, internal controls, US GAAP and SOX requirements
2. Strong MS Excel skills
3. Good process improvement skills
4. Good English written and verbal communication skills
5. Able to speak, write and listening in Mandarin language
6. Experienced working in a shared service or MNC environment is an added advantage

Competencies:

1. Good interpersonal and people management skills
2. Ability to multi-task and work in a challenging fast paced environment
3. Good leadership skills
4. Ability to motivate and cultivate teamwork
5. Drives organization to excel and improve

Travel Requirements:

No