Introduction
We are looking for a skilled SAP Application Support Consultant specializing in SAP Warehouse Management (WM) with strong experience supporting SAP Material Management (MM) processes. The role is focused on delivering high quality application support within a fast paced supply chain and logistics environment. You will be responsible for incident resolution, continuous process improvement, system configuration, end-user enablement, and resolving operational issues related to warehouse operations and materials movement.
Role & Responsibilities
Application Support & Incident Resolution:
- Provide Level 2/3 SAP WM and MM support within an ITIL-governed environment.
- Troubleshoot and resolve issues in warehouse operations such as goods receipt, putaway, picking, packing, goods issue, and inventory management.
- Address MM-related issues including purchase orders, goods movements (MIGO), procurement workflows, and invoice discrepancies.
- Perform rootcause analysis and propose sustainable corrective actions.
- Ensure timely resolution in line with SLAs and operational priorities.
System Configuration & Enhancements:
- Execute configuration changes in SAP WM and MM to support business process improvements.
- Manage warehouse structures such as storage types, storage bins, picking strategies, and put-away strategies.
- Support enhancements involving movement types, master data, and inventory processes.
- Collaborate with ABAP developers to manage custom programs, RF transactions, print forms, and interfaces.
Operational & Business Support:
- Provide daily support to warehouse operations teams, material planners, procurement, and inventory control.
- Support key business cycles such as month-end and year-end inventory processes, cycle counting, and reconciliation.
- Monitor and troubleshoot IDoc interfaces and integration with external systems (e.g., scanners, WMS, logistics partners if applicable).
Testing, Documentation & Training:
- Prepare functional specifications, test cases, user guides, and documentation for new enhancements.
- Conduct SIT and UAT activities; ensure smooth deployment of changes.
- Deliver enduser training and workshops, ensuring proper adoption of SAP processes.
Cross-Module & Integration Support:
- Work closely with other SAP teams (SD, PP, QM, FI/CO, EWM, Basis) to resolve cross-functional issues.
- Ensure seamless integration between WM and MM processes, as well as with logistics execution (LE) and inventory management.
Required Skills & Experience:
- 5+ years of experience in SAP WM with strong exposure to inventory and warehouse processes.
- Good working knowledge of SAP MM, especially: Procurement (P2P)
- Goods movements (101, 201, 261, 311, etc.)
Inventory management
Material master
- Experience supporting barcode scanning or RF devices (nice-to-have).
- Support Environment Skills:
- Hands-on experience in SAP production support or managed services environment.
- Familiarity with ITIL processes: Incident, Problem, and Change Management.
- Experience using ticketing tools such as ServiceNow, Remedy, or Solution Manager.
Technical & Process Knowledge:
- Knowledge of warehouse structures (storage location, storage types, bins, HU management).
- Understanding of physical inventory processes, cycle counting, and stock reconciliation.
- Ability to read/debug simple ABAP logs (advantageous).
- Experience with IDocs, print forms (Smartforms/SAPScript), and basic interface troubleshooting.
Soft Skills:
- Strong communication and collaboration skills with warehouse, operations, and supply chain teams.
- Analytical, structured, and detail-driven problem solver.
- Ability to work independently while managing multiple priorities.
- Customer-oriented mindset with a continuous improvement approach.
- Preferred Qualifications:
- Experience with SAP S/4HANA (MM-IM, WM, Stock Room Management, or EWM exposure).
- SAP certifications in WM or MM.
- Experience supporting manufacturing, logistics, or distribution industry environments.
- Knowledge of EDI logistics processes (ASN, shipment, goods receipt).
