Senior Application Support Engineer

Our client: A global leader in connecting the marketing and advertising industry that offers a centralized platform for managing and distributing creative content across various media formats. With offices in 30 countries and a presence in over 116 countries, their platform provides access to content from anywhere in the world through a single login. It's trusted by top brands, agencies, production, and post-production houses, linking content to over 40,000 global destinations, making it a pivotal player in the advertising ecosystem.

Responsibilities:

• 2nd Level Support Champion: You'll be the go-to hero for tackling problems and incidents, providing in-depth troubleshooting, and driving change requests to the finish line!
• Process Maestro: You understand the importance of processes and procedures and ensure they're followed to a tee. Your superpower is making sure everything runs like a well-oiled machine!
• Customer Satisfaction Guru: Keeping our customers happy is your top priority! You're committed to timelines, quality, and accuracy, and you're always on the hunt for ways to make our processes even better!
• Knowledge Mentor: You're not just an expert; you're a mentor! You'll provide consultation, guidance, supervision, technical expertise, and training to our talented staff.
• Problem-Solving Whiz: You'll identify problems that need immediate action and propose ingenious solutions. Then, you'll assess their strengths and weaknesses and recommend the perfect action plan!
• Innovation Trailblazer: You're always looking for innovative ways to improve performance. You're not just about doing things; you're about doing them better!
• Master of Reporting: You'll keep your line manager in the loop with effective status reports and know exactly when to escalate issues for swift resolution!

Ideal Candidate:

Excellent communication skills and have handled global clients before.

At least 3 years of experience in application support

Has exposure to ticketing tools.

Troubleshooting via logs, experience in FTP

knowledge on scripting and Unix/Linux

Experience in AWS will be good, but not compulsory

willing to work under shift

*This role is open for Malaysian candidates and only shortlisted candidates are notified.