Senior Application Support

Job Description:

• Finding cause of issues assigned using logs, source code, database record, knowledge base, other support sources.
• Review Application logs/source code for exceptions and find root cause of the issues and work on resolution.
• Working on the full incident lifecycle, including identification, categorization, diagnosis, and closure.
• Support DR or other major activities that might have impact on customer experience.

Job Requirements:

• Minimum 4 years of working experience as a Application Support in one or multiple IT areas.
• Degree in Computer, Science, and Information Technology or any other related field.
• Technical expertise in Spring Boot, Struts, or other Java web technologies
• Proficiency in writing and optimizing database SQL queries, including SELECT, INSERT, UPDATE, DELETE, and complex joins.
• Experience with application logs and transaction logs (JSON, XML, key-value pairs, bitmap-based)
• Proficient in Unix/Linux command-line interfaces and shell scripting.
• Proficiency with the ELK Stack (Elasticsearch, Log stash, and Kibana)