Senior Associate, Business Process Management (Group Private Banking)

Key Responsibilities

• Assist in the drafting, review, update, and maintenance of Private Banking (PB) Policies, Procedures, and Standard Operating Procedures (SOPs) to ensure compliance with internal standards and regulatory requirements.
• Support document lifecycle management activities, including version control, periodic reviews, approval tracking, and record maintenance.
• Maintain accurate and up-to-date documentation repositories to support audit, compliance, and regulatory requirements.
• Assist in gathering and consolidating business requirements, and stakeholder inputs.
• Coordinate with relevant stakeholders to facilitate the review and updating of process documentation, including follow-ups on information requests and action items.
• Organize and coordinate meetings, prepare meeting materials, record minutes, and track the completion of action items arising from meetings and governance forums.
• Support stakeholder engagement and communication activities, including the collection, consolidation, and tracking of feedback.
• Assist in the communication and implementation of updated policies, procedures, and process improvements.
• Support project coordination activities by monitoring timelines, deliverables, implementation progress, and status updates.
• Prepare reports, management information, dashboards, and presentation materials for management and governance purposes.
• Provide administrative and coordination support for regional process harmonization, governance, and business process management initiatives.