Job Description:
License Administration & Management
- Maintain accurate and complete records of software license entitlements across multiple business units.
- Manage user license allocations and entitlements in alignment with internal IT policies.
- Coordinate with the Procurement Team on license capacity planning and renewal schedules.
Governance & Compliance
- Support governance and compliance efforts to ensure all software usage adheres to internal policies and license terms.
- Conduct regular reviews of license usage and documentation accuracy.
- Prepare reports and insights on utilisation and compliance trends to support decision-making.
Technical & User Support
- Provide advanced support for license-related issues, including troubleshooting access or entitlement matters.
- Maintain and improve SOPs, documentation, and knowledge base content for license management activities.
Process Improvement, Automation & Analytics
- Contribute to automation initiatives that improve license provisioning and tracking efficiency.
- Collaborate with cross-functional teams to standardise and streamline license management processes.
- Utilise data analysis to identify usage patterns and suggest improvements for cost efficiency and governance.
- Develop or enhance dashboards and reporting tools to increase visibility into license utilisation.
Requirements:
- Hands-on experience with ITSM or asset management platforms such as ServiceNow, Jira or other platforms.
- Familiarity with enterprise software administration platforms such as Microsoft 365, Adobe, and Zoom.
- Experience with data analytics or reporting tools (e.g., Excel, Power BI, or similar) is a plus.
- Understanding of software license models (subscription, seat-based, concurrent, etc.).
- ITIL Foundation certification or equivalent is an advantage.
