Senior Associate- HR Services (ECC)

Job Purpose

Administer HR Administration/Shared Services processes, products and systems in line with business needs.

Key Tasks

• Administer activities for assigned HR service as per set quality standards and timelines with guidance from others
• Understand and follow set standards and timelines for service delivery
• Check and rectify errors during delivery as per process guidelines and precedence
• Maintain service delivery records as per process guidelines
• Tasks may include analysis and reporting, for both internal and external reporting, user support, data maintenance and license management

Stakeholder Management

• May influence others within the job area through explanation of facts, policies and practices
• Support and interact with senior colleagues of own and other teams
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
• Address task-related issues appropriately to maintain work relationships

Management Responsibility

• Individual contributor without direct responsibility for leading others
• Provide assistance and training to lower-level employees
• Delegating and reviewing the work of lower-level employees

Skills

HR Policies, Business Requirements, Personnel Management, Recruiting, Payroll, HRIS, Employee Benefits, Employee Training, Employee Relations, Talent Management, Customer Relationship Management, DPDHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.

Qualifications & Key Requirements

Education & Experience Level

• Vocational/Specialized/Technical/Certification

• HR certification preferred

• Possess more than 2 years work related experience in similar field, preferably in an HR Shared Service Centre.