Purpose of Job
We are looking for talent who manages day-to-day servicing of Financial Lines accounts, including renewals, develops business relationships with clients, review coverage terms, conditions, and pricing on new and renewal accounts for corporate clients including the management of liability claims.
Key Responsibilities / Accountabilities
Client Management:
1.Broking
- Review client policies, prepare coverage comparisons, renewal strategies, insurance proposals, verifies accuracy of insurance documentation.
- Follow up with insurers on policy documents, notify insurer of any discrepancies, and amendment.
- Maintain business relationships with clients, understanding their insurance needs.
- Respond to incoming enquiries from clients, insurers and third parties.
- Ensure quotations, memorandum of insurance, and billings are correct and complete.
- Follow up with clients on premiums collection and address premium warranty due date.
- Assist in renewal process, preparation of submission and the gathering of information
- Process of slips, quotes, indications, and endorsements duties.
- Review client's claim status and assist in handling claims where necessary.
- Claims Management: Assist in managing and monitoring employee benefits claims to ensure timely and accurate processing.
- Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships.
- Ensure timely communication with clients and colleagues by offering updates and resolutions when required
- Ensure adherence to policies and procedures as per organization's standards and SOPs
2.Claims
- Maintain accurate records and documentation to ensure claims are settled within the agreed Turn Around Time.
- Compile and prepare regular claims reports for internal and client review.
- Collaborate closely with account handlers to address any claims-related tasks and respond to ad-hoc inquiries from clients.
Compliance
- Ensure compliance with all applicable Company and/or Group policies and procedures
- Maintain accurate records and deal with correspondence appropriately
Representing the Company
- Any other reasonable duties, as required
Knowledge Experience and Skill
- Minimum 3 years working experience in similar or related field, in sales, business development, insurance, etc.
- Possess professional insurance qualification and relevant knowledge of the principles of Insurance, product knowledge and practices
- Diploma or bachelor's degree in laws, actuarial science, economics, finance, insurance, business management or related disciplines
- Passion and drive, Capacity to work independently
- Strong verbal and written communication skills in English and Bahasa Malaysia.
- Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
