Purpose of Job
This role is responsible for managing claims within the Power portfolio and coordinating claims administration, facilitating effective communication between clients, insurers, adjusters, consultants, and other stakeholders, while ensuring claims are managed professionally, efficiently, and within agreed service standards.
Key Responsibilities / Accountabilities
Claims Management:
- Manage and coordinate the notification, submission, and follow-up of insurance claims in accordance with policy terms, procedures, and timelines.
- Liaise closely with clients, insurers, reinsurers, loss adjusters, surveyors, consultants, and other relevant stakeholders throughout the claims process until final settlement.
- Review claim documentation and supporting information to ensure completeness, accuracy, and compliance with policy requirements.
- Monitor claims progress proactively and provide timely updates to clients and internal management.
- Assist clients in understanding policy coverage, claims procedures, required documentation, and settlement processes.
- Coordinate site visits, meetings, and discussions involving insurers, adjusters, clients, and technical parties where required.
- Support the preparation of claims reports, claims summaries, reserve updates, and management presentations.
- Assist in handling complex, large, or sensitive claims matters, including escalation and negotiation support where necessary.
- Maintain proper claims records, correspondences, trackers, and filing systems for monitoring and audit purposes.
- Ensure claims handling activities are conducted within agreed service turnaround timelines and internal operational standards.
Operational & Technical Support
- Coordinate internally with broking, servicing, finance, and technical teams to ensure smooth operational execution.
- Assist in identifying operational improvements and claims servicing efficiencies.
- Prepare internal reports, claims statistics, and operational updates for management review.
- Support renewal exercises and underwriting discussions by providing claims experience and loss data where required.
- Assist in ad-hoc operational assignments, projects, and client servicing matters as assigned by management.
Compliance
- Ensure compliance with all applicable Company and/or Group policies and procedures
- Maintain accurate records and deal with correspondence appropriately
Representing the Company
- Perform any other reasonable duties as required.
Knowledge/Experience and Skill
- Bachelor's degree in Insurance, Risk Management, Business Administration, or related disciplines.
- Minimum 3 years of working experience in insurance claims, broking, underwriting, or insurance operations.
- Understanding of general insurance products, policy wordings, and claims procedures.
- Able to communicate effectively both orally and written in English.
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Good interpersonal skills with a positive and client-oriented attitude.
- Strong coordination, communication, and stakeholder management skills.
- Good analytical, problem-solving, and organisational abilities.
- Ability to work independently and manage multiple tasks within tight timelines.
