Job Summary
Provide operational, reporting, and administrative support to the commercial team by coordinating with finance, technical, and routing teams. The role ensures smooth internal processes, accurate information exchange, and timely reporting to support commercial decision-making.
Key Responsibilities
Commercial Support & Coordination
- Support the commercial team and Account Managers (AMs) with accurate internal information exchange and updates.
- Coordinate communication between commercial, finance, technical, and routing teams.
Finance, Technical & Routing Coordination
- Work closely with the finance team to ensure smooth processing of credit limits, payments, agreements, and invoices.
- Coordinate with the technical team to ensure interconnection, technical setup, and trouble tickets are handled efficiently.
- Work with the routing team to ensure correct route settings and accurate cost analysis.
Reporting & Analysis
- Prepare and maintain accurate daily monitoring reports.
- Manage the winning route report project, ensuring productive weekly meetings and useful reports for the commercial team.
- Provide clear analysis, feedback, and insights to support business decisions.
Time Management & Communication
- Complete assigned tasks on time and in full.
- Respond promptly to internal inquiries via phone, WhatsApp, email, or Microsoft Teams.
Administrative Support & Process Improvement
- Complete internal administrative tasks on time.
- Improve internal administrative procedures to enhance productivity and efficiency.
Qualifications
- Bachelor's degree in business administration or an equivalent field
- Candidate must be based in Malaysia
- Strong negotiation and communication skills
- Excellent problem-solving and decision-making abilities
- Self-motivated and target-driven mindset
- Ability to work independently as well as part of a team
- Experience in the telecommunications industry is preferred
- Strong coordination skills with the ability to work cross-functionally
- Good time management and organizational skills
- Detail-oriented with strong analytical thinking
- Proactive, disciplined, and results-focused
- Proficiency in Chinese is required
