Senior BE Developer (L3 Support)

About Accenture

Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Job Title: Senior BE Developer (L3 Support)

Domain: Digital Banking

Sub-Domain: L3 Support

Experience Level: Senior (L3: 6-9 Years)

Location: Kuala Lumpur

Job Summary:

We are seeking a Senior Backend Developer to provide Level 3 (L3) support for Digital Banking applications and services. The ideal candidate will possess strong backend development expertise in Java-based technologies, experience in production support environments, and the ability to troubleshoot, enhance, and maintain mission-critical banking systems. The role requires close collaboration with application support teams, business stakeholders, and infrastructure teams to ensure system stability, performance, and timely issue resolution.

Key Responsibilities:

Provide L3 production support for Digital Banking applications and backend services.

Analyze, troubleshoot, and resolve complex production incidents and system issues.

Develop, maintain, and enhance backend services using Java, Spring, and Spring Boot frameworks.

Perform root cause analysis (RCA) and implement preventive solutions for recurring issues.

Support application deployment, patching, and release activities across multiple environments.

Collaborate with cross-functional teams including infrastructure, database, middleware, and business support teams.

Optimize application performance and database queries in Oracle environments.

Prepare technical documentation, incident reports, and management updates.

Participate in on-call support and critical issue escalation handling when required.

Ensure adherence to security, compliance, and operational standards within banking systems.

Required Skills:

6-9 years of experience in backend development and production support within Digital Banking or enterprise applications.

Strong hands-on experience in Java, Spring Framework, Spring Boot, XML, and SQL.

Experience working with Oracle databases and query optimization.

Familiarity with operating systems such as HPUX, Linux, and Solaris.

Strong debugging, troubleshooting, and analytical skills.

Experience supporting high-availability enterprise applications in production environments.

Good understanding of application lifecycle management and incident management processes.

Strong communication and stakeholder management skills.

Nice-to-Have Skills:

Experience with Camel (CXF), Spring Batch, JavaScript, JSP, Unix Scripting, and WebLogic Portal.

Exposure to DevOps practices and CI/CD pipelines.

Familiarity with Agile methodologies and Scrum practices.

Experience in management reporting and operational metrics reporting.

Knowledge of banking systems, middleware integration, and enterprise service architecture.

Experience with monitoring and logging tools for production support environments.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.