Role Overview
We are seeking an experienced Senior MES Business Analyst to support and enhance Manufacturing Execution System (MES) and factory automation applications within our Semiconductor Back-End Manufacturing environment.
This role bridges business operations and IT, ensuring MES solutions are reliable, scalable, and aligned with manufacturing needs. You will translate production requirements into system capabilities, manage changes safely, and ensure minimal factory downtime while driving continuous improvements.
This position is ideal for:
- An MES Developer transitioning into a Business/System Analyst role, or
- An experienced MES Business Analyst looking to deepen ownership in a manufacturing environment.
Key Responsibilities
Business Analysis & Solution Delivery
- Act as Business Analyst for MES applications, responsible for business case validation, requirement gathering, functional specifications, testing, and user buyoff.
- Define detailed test cases and scenarios to ensure enhancements do not impact product quality or production stability.
- Facilitate workshops and design sessions with stakeholders and implementation teams.
- Identify current- and future-state processes and propose optimized system solutions.
- Translate manufacturing business needs into clear system and technical requirements.
Factory Operations & System Stability
- Keep factory operations running with minimal unscheduled downtime related to MES and automation applications.
- Serve as Tier 2 support for MES incidents escalated from Tier 1 support, ensuring SLA compliance.
- Produce and maintain installation, configuration, and troubleshooting documentation for technicians.
- Setup and review monitoring/alerting for system health (uptime, performance, disk space, CPU, capacity planning).
Change & Release Management
- Own Change Advisory Board (CAB) processes for development or configuration changes.
- Submit, review, and manage change requests with full documentation and risk assessments.
- Ensure safe deployment of new features and enhancements to production.
Integration & Technical Analysis
- Define and justify integration points between MES and Equipment Integration (EI) / factory automation systems.
- Correlate application design logic with data models to ensure data integrity and performance.
- Write and review SQL queries/statements to support reporting, validation, and business functions.
- Participate in system troubleshooting and root cause analysis.
Requirements
Experience
- Minimum 5 years experience in:
- MES application development in semiconductor backend manufacturing and transitioning to BA, OR
- Business/System Analyst role in MES within the same industry
- Strong understanding of semiconductor manufacturing processes and factory operations
Technical Skills
- MES systems experience (e.g., Camstar or similar)
- Understanding of MESautomation/EI integration
- Ability to analyze system design and data models
- Strong SQL query writing and database knowledge
- Familiar with system monitoring, troubleshooting, and production support
- Experience with change management/CAB processes
- Exposure to CI/CD tools (Jenkins, Bamboo, etc.) is an advantage
Soft Skills
- Strong analytical and structured problem-solving skills
- Excellent stakeholder management and facilitation skills
- Ability to articulate ideas clearly in presentations and discussions
- Strong written documentation skills
Language
- Good command of English and Malay
Education
- Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related discipline
Preferred Attributes
- Experience working in 24/7 manufacturing environments
- Familiarity with Industry 4.0 / smart factory concepts
- Experience handling production-critical systems
Prior developer background is advantageous
