Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Principal Duties & Responsibilities
Sales Development
- Monitor and support agency action plans to achieve key performance targets (KPIs).
- Address questions, concerns, and operational issues raised by insurance agents, and provide practical solutions.
- Provide guidance and corrective coaching to agency members who breach Company, industry, or regulatory guidelines, and ensure ongoing compliance.
- Motivate agency members to maintain strong morale and performance.
- Organize and support companywide activities, initiatives, and events.
- Continuously encourage agency members to recruit new agents.
- Support Agency Leaders in developing agents for promotion into future leadership roles.
Customer Service Development
- Participate in key customer service programmes to stay updated on product knowledge and systems.
- Work closely with branch staff to identify root causes and trends behind customer service issues, and propose effective solutions.
People Development
- Implement structured development programmes to support and retain new agents.
- Ensure training rooms, training centres, and related facilities and equipment in the assigned region are well maintained.
- Deliver quality training and support services to the agency workforce to enhance skills and performance.
Communication & Organisation Development
- Facilitate formal platforms such as meetings or briefings to share information and gather feedback from agency members.
- Support and assist with company launches, campaigns, and events.
- Communicate and motivate agency members by promoting company and regional initiatives, incentives, and campaigns.
- Organise engagement platforms to encourage teamwork and collaboration among agency members.
- Prepare and submit weekly plans and monthly activity reports.
Job Specification
- Diploma or Degree in any discipline.
- Minimum 1 year of working experience in business development, marketing, or sales.
- Experience in agency development (e.g. insurance, financial services, or sales teams) will be an added advantage.
- Strong interpersonal and communication skills.
- A serviceoriented mindset with a pleasant and professional personality.
- Selfmotivated and able to work independently with minimal supervision.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
