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Senior Claims Analyst (Third Party Bodily Injury)

Fresher
MYR 4,800 - 6,000 per month
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  • Posted 9 days ago
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Job Description

About the Role

We are looking for a committed and detailoriented Senior Claims Analyst to manage Motor TPBI claims and ensure fair, prompt, and accurate claim investigations and settlements. This role plays a key part in protecting our customers interests while upholding regulatory and company standards.

What You Will Be Doing

  • Provide prompt, fair, and highquality claims service to deliver a positive customer experience.
  • Ensure claims are handled in full compliance with company policies, procedures, and the Claims Manual.
  • Assess, review, and approve claim settlements, adjustments, and payments within assigned authority limits.
  • Confirm policy coverage (including Section 96 matters) and coordinate documentation with thirdparty solicitors.
  • Appoint and work closely with adjusters for complex or suspicious claims investigations.
  • Handle direct settlements with third parties when no solicitor is appointed.
  • Liaise and negotiate with panel and external solicitors on settlement offers and mandates.
  • Appoint solicitors for cases where direct settlement is not feasible.
  • Verify claim documentation, evaluate liability and quantum, and provide sound settlement recommendations.
  • Actively monitor and review ageing claims to ensure timely resolution.
  • Manage and evaluate the performance of service providers (adjusters and solicitors) to safeguard company interests.
  • Identify industry trends, new technologies, and best practices to continuously improve claims processes.
  • Work closely with the innovation team and represent Motor Claims in project initiatives.
  • Participate in operational and projectrelated meetings as required.
  • Prepare monthly claims reports and support claims data analysis.
  • Assist with adhoc reporting and respond to enquiries from BNM, PIAM, internal and external auditors, and management.
  • Perform any other duties assigned by the superior from time to time.

Why Join Us

We believe great work happens when our people feel supported, trusted, and valued. At Tune Protect, you'll enjoy:

  • Annual performance bonus
  • Smart casual working attire
  • Comprehensive medical coverage (inpatient & outpatient)
  • Dental and optical benefits
  • Birthday leave
  • A collaborative and supportive culture with opportunities to learn and grow

More Info

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About Company

Hello! We're Tune Protect Group of companies - that may sound like a mouthful, but we're all about something simple yet super important: keeping people like you, protected. You know those times when life gets adventurous We want everyone to dive into those moments with confidence, knowing they're covered. Now, here's the exciting part. At Tune Protect, we're all about breaking down the barriers to insurance. We believe that everyone deserves to be safeguarded without the hassle. So, we've made it easy to understand, easy to get, and definitely easy on the wallet. Our motto "Insurance Simplified" says it all. But hold up, we're not just any old insurance crew. We're stepping into the future as a Digital Insurer. What does that mean We're using tech to make insurance a breeze, not a headache. Think of it as insurance for the modern worldâ€"quick, convenient, and tailored to you. And guess what We're not keeping this amazing stuff to ourselves. We're spreading this insurance revolution across not just our backyard but way beyond, all across ASEAN and even more far-flung places. We're not just changing insurance we want to change how people feel about it. Now, here's the part where you come in. If you're looking for a place where you can make a real impact, where innovation is the name of the game, and where your ideas are welcomed with open arms, you're in the right spot. We're not just building a company we're building a family that's in it for the long haul. So, whether you're a tech whiz, a creative guru, a customer service superstar, or anything in between, there's a place for you here. We're all about bringing fresh minds on board to help us shake things up, challenge the norm, and create something extraordinary together. Ready to be a part of a team that's rewriting the rules of insurance Join us at Tune Protect, where protection meets innovation, and your talents are about to shine like never before.

Job ID: 147365187