Job Title: Assistant Manager Property & Engineering Claims
Role Overview: As Assistant Manager Property Claims, you will play a key role in managing and supporting the property claims process. You will lead a team of claims professionals, ensuring prompt, fair, and accurate settlement of property claims, while delivering excellent customer service and upholding Zurich's values.
Key Responsibilities:
- Assist the Claims Manager in overseeing daily operations for Property and Engineering claims, ensuring adherence to Zurich's service standards and regulatory requirements.
- Review and authorize claims settlements within delegated authority levels
- Ensure accurate, timely, and fair handling of property claims in accordance with Zurich's policies and regulatory requirements
- Act as an escalation point for complex or disputed claims, supporting resolution and customer satisfaction
- Monitor performance metrics, identify improvement opportunities, and implement best practices
- Liaise with internal and external stakeholdersincluding customers, brokers, loss adjusters, and legal advisorsto facilitate smooth claims processes
- Support training, development, and knowledge sharing within the team
- Support the Claims Manager with initiatives to streamline workflows, enhance customer experience, drive continuous improvement and support change initiatives in the claims function
Skills & Experience:
- Demonstrated experience in property claims handling, ideally in an insurance environment
- Previous experience in a supervisory or leadership role is an advantage
- Strong decision-making and problem-solving skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset, with a commitment to delivering fair outcomes
- Good organizational skills, with attention to detail and the ability to manage multiple priorities
- Familiarity with relevant insurance regulations and compliance requirements
